Contact information
Contact Us
Have a question about your order, a product, or just want to say hello? Our team is ready to help you — anytime, anywhere in the world.
🌍 PlayaEye ships to over 21 countries worldwide. With thousands of orders processed every week across different time zones, carriers, and customs regulations, we know that sometimes things don't go exactly as planned.
And that's okay — because when something comes up, we're always just one email away.
The Fastest Way to Reach Us
Whether it's a delayed shipment, a question about a product, a return request, or anything else — email is the quickest and most effective way to get a resolution. Our support team monitors every message around the clock.
What to Include in Your Message
To help us resolve your issue as quickly as possible, please include the following when you reach out:
📦 Your order number — found in your confirmation email
📧 The email used at checkout
🗒 A brief description of your issue — the more detail, the faster we can help
📸 Photos if applicable — especially for damaged or incorrect items
Please note: We process orders for customers across 21+ countries, which means shipping times, tracking updates, and delivery windows can vary depending on your location and local carrier.
If your package appears delayed or your tracking hasn't updated in a few days — don't worry. This is normal in international shipping. Reach out to us and we'll investigate right away.
We have dedicated dispatch and customer care teams working 24 hours a day, 7 days a week to make sure every PlayaEye order reaches you — and that you're happy when it does.
PlayaEye © 2026 · Mediterranean Eyewear · team@playaeye.co · Ships to 21+ countries worldwide